Payments

Payment(s) must be received in 5 business days or the order(s) will be canceled.

We do not accept cashier’s checks, money orders, or checks. We accept Credit Cards and Paypal.

Shipping

All orders will be shipped by USPS or UPS.

During holidays order(s) will be shipped on the next business day.

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped via USPS or UPS unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Order Cancellation Policy

Please submit any cancellation via email to admin@petrogylphs.com, or call on our business phone at (505) 409-5796.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Refund/Exchange Policy/Returns

We offer a 30 Day Money Back Guarantee on almost every product we offer (Excluding the shipping). Please call customer service at (505) 409-5796, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

We will only accept the return only if the products are returned to us in the condition that is was shipped in. We will refund the purchase price of the order excluding any shipping fees.

Return shipments damaged by the carrier will not be refunded. You will have to file a claim with the carrier.

Return merchandise with RMA number to:

Petrogylphs.com
(print RMA number Here)
2901 McBride Circle

Gallup, NM 87301

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Warranty

At Petrogylphs.com we do not have a warranty on any of out products. Our products are crafts, jewelry, paintings, or pottery that are made one at time by Native American artisans.

Out of Stock Policy

• The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from our artisans. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.

• Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

• Some items are listed for sale on our web site that have not been released from the artisan yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

• Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.